Privacy Policy

At Mamba Financial Services, we understand the importance of privacy and are committed to protecting the personal information of our clients, customers, and website visitors.This Privacy Policy applies to https://mambafinancials.co.uk/ (hereinafter referred to as “us”, “we”, or “https://mambafinancials.co.uk/”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our debt recovery and collection agency services, including through our website and any other digital platforms. We may process personal data about you in different ways and different situations, depending on if you are a client or a customer. Regardless of the situation, we will never sell, commercialise or use your personal data in violation of applicable data protection laws.By using our services or providing us with your personal information, you agree to the terms of this Privacy Policy. This Privacy Policy, together with the Terms of service posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms of service.

Website Visitors

Like most website operators, Mamba Financial Services collects non-personally-identifying information that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Mamba Financial Services’ purpose in collecting non-personally identifying information is to better understand how visitors use its website.

From time to time, Mamba Financial Services may release non-personally-identifying information in aggregate form, such as by publishing reports on trends in website usage. Mamba Financial Services also collects potentially personally-identifying information, such as Internet Protocol (IP) addresses, for logged-in users and for users leaving comments on the https://mambafinancials.co.uk/ blog posts. Mamba Financial Services only discloses logged-in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information, as described in this Privacy Policy.

Collection of Personally-Identifying Information

Some visitors to Mamba Financial Services’ website choose to interact with us in ways that require the collection of personally-identifying information. The amount and type of information we gather depend on the nature of the interaction. If you contact us using the contact form on our website, by email, or by telephone, we will collect your contact information (such as your name, email address, and/or phone number) to facilitate communication regarding your inquiry. We will not use this information for any other purpose unless you explicitly consent to such use.

If you wish to have your details removed from our database, please contact us. We will process your request and remove your details from our database within one month, in accordance with Article 17 of the General Data Protection Regulation (GDPR).

Additionally, we may retain your data based on our legitimate interests or legal obligations, such as preventing and detecting fraud, anti-money laundering efforts, and financial audits. Regarding our backups, your data will be deleted from our backup systems according to our backup policy. This deletion will occur when the backup tape is due for restoration. Once the backup is scheduled for deletion per our policy, we will ensure the complete deletion of your data from our backups.

Security

Ensuring the security of your Personal Information is of utmost importance to us. However, it’s crucial to acknowledge that while we employ rigorous security measures, no method of transmission over the Internet or electronic storage can be guaranteed to be 100% secure. Despite our best efforts to use commercially acceptable means to protect your Personal Information, we cannot provide an absolute assurance of its security.

We continuously strive to implement and maintain robust security protocols to safeguard your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include, but are not limited to, encryption, firewalls, secure socket layer (SSL) technology, access controls, and regular security audits.

Advertisement on website

Advertisements play a crucial role in supporting the services we provide on our website. These ads may be delivered by third-party advertising partners who use cookies and similar technologies to tailor ad content based on your interests and browsing behaviour. Cookies are small text files stored on your device that allow ad servers to recognize your device each time they serve you an online advertisement. These cookies collect information about your browsing activities on our website and other sites, enabling ad networks to deliver targeted advertisements that align with your preferences and interests.

While our Privacy Policy governs the use of cookies by Mamba Financial Services, it does not extend to the use of cookies by third-party advertisers. We encourage you to review the privacy policies of these advertisers to understand their data collection and usage practices. By using our website, you consent to the use of cookies for advertising purposes as described herein. However, you have the option to manage your cookie preferences through your browser settings or opt-out of personalized advertising by adjusting your ad preferences through the relevant ad network’s opt-out mechanisms.

Marketing Activities

We engage in direct marketing activities to secure new and recurring business opportunities, which sometimes necessitates the storage and utilisation of names and business contact details of individuals whom we identify or believe to be suitable recipients of our marketing communications. As we acquire published or provided contact details of individuals in their professional capacity and take measures to ensure compliance with legal requirements, such as providing a means to opt-out of further marketing communications, we believe that the privacy rights of recipients are duly balanced with our business interests. The information processed for these purposes may encompass name, date of birth, billing address, postal address, email address, telephone number, financial details, and other pertinent information.

Your Rights

At Mamba Financial Services, we respect your rights regarding your personal data and are committed to ensuring that you have control over your information. As a data subject, you have the following rights:

Access and Rectify Your Personal Data:

You have the right to access the personal data we hold about you and to request corrections or updates if any of the information is inaccurate or incomplete. This empowers you to ensure that the information we hold is accurate, relevant, and up-to-date.

Object to Processing Based on Legitimate Interests:

You have the right to object to the processing of your personal data when it is based on legitimate interests pursued by us or a third party. If you believe that your fundamental rights and freedoms outweigh our legitimate interests in processing your data, you have the right to request that we cease such processing activities.

Withdraw Consent (Where Applicable):

Your ability to withdraw consent ensures that your personal data is handled in accordance with your preferences and regulatory standards. If Mamba Financial Services relies on your explicit consent for processing, you have the right to revoke it at any time, indicating your preference to cease processing for specific purposes. However, this right applies only when consent is the sole legal basis for processing. If legal obligations or legitimate interests override your withdrawal, we may need to continue processing your data.

Lodge Complaints with Relevant Authorities:

You have the right to lodge complaints with relevant data protection authorities if you believe that we have violated your rights under applicable data protection laws. These authorities are responsible for overseeing compliance with data protection legislation and can investigate your concerns and take appropriate action.

Changes to Privacy Policy

While most changes are expected to be minor, Mamba Financial Services reserves the right to modify its Privacy Policy periodically and at its sole discretion. We encourage visitors to review this page regularly for updates to our Privacy Policy. Your continued use of our website following any modifications to this Privacy Policy indicates your acceptance of such changes.

Complaints and Queries

If you have any concerns regarding how we manage your personal data, including issues related to the rights mentioned above, you have the option to contact our Data Protection Officer for assistance. We will thoroughly investigate your concerns and strive to provide a satisfactory resolution. Our Data Protection Officer for Mamba Financial Services is Emily Jones.

In the event that you are dissatisfied with our response or believe that we are handling your data unfairly or unlawfully, you have the right to lodge a complaint with the relevant regulatory authority, the Information Commissioner’s Office.

For any additional inquiries regarding the processing of your personal data, please feel free to reach out to us through our Data Protection Officer. We are committed to addressing your questions and ensuring transparency in our data processing practices.